Installation Scope & Methods Policy

What We Install (Scope)

• Grab bars only: Straight, concealed-mount, indoor use.
• Typical locations: Showers, tubs, and near toilets; final placement confirmed on site.
• Not included: Wall repair/repaint, tile replacement, plumbing/electrical work, or demolition beyond small anchor holes.

Surfaces We Work On

• Drywall: Fastened directly into studs whenever accessible.
• Tile/Stone/Glass over backer: Anchored into studs when possible. Where studs aren’t reachable, we use rated specialty anchors engineered for these substrates (non-rotating fittings, corrosion-resistant hardware).
• Other/Non-standard substrates: (e.g., plaster, acrylic/fiberglass surrounds, masonry, metal studs, glass panels) evaluated on site; may require special hardware, extra labor, or a separate quote.

Methods & Standards

• Placement & height: Aligned to best-practice ranges with ADA/TAS-informed recommendations (e.g., ~33–36″ to top of gripping surface) and personalized for user height/reach when safe.
• Fastening & strength: Bars installed to be non-rotating in their fittings and mounted to resist at least 250 lb when properly used.
• Process: Locate studs/backing → mark → dry-fit → drill with substrate-appropriate bits → deburr → set hardware → seat covers flush.
• Moisture control: Where appropriate (showers/tubs), a discreet sealant bead is applied at penetrations.
• Commercial/public work: We follow 2010 ADA §609 / TAS where required (owner specifies when a space is subject to public/commercial standards).

Hidden Conditions & Limits

• We use standard locating tools (stud/metal detection, non-contact voltage checks), but concealed utilities/voids can exist. We’re not responsible for hidden or disclosed conditions such as radiant heat, plumbing/electrical in wall, inadequate backing, hollow spots, or pre-existing cracks.
• Structural capacity of the wall assembly must support the intended load; anchors can’t compensate for weak, damaged, or delaminated substrates.
• Right to decline/stop: If conditions appear unsafe or excessively risky, we may decline or stop work at our discretion.

Tile/Stone/Glass Risk (Read Before We Drill)

Even with proper bits, speed, and cooling, micro-chips, spalls, or cracks can occur in brittle finishes. By proceeding, you acknowledge this inherent risk and agree that any repair or replacement of tile/stone/glass—including matching tile, grout, waterproofing, and related wall assemblies—is the homeowner’s responsibility. We can refer third-party pros on request.

Site Prep & Access

• Clear 3–4 ft around the work area; remove toiletries and shower curtains/doors if easily removable.
• Secure pets.
• Ensure a responsible adult (18+) is present to approve final locations.
• Disclosures: Tell us about known utilities, radiant heat, unusual substrates, prior water damage, or previous repairs.

Cleanup

We protect floors/fixtures with drop cloths and vacuum work areas. Fine dust may remain, especially after tile/stone drilling; light wipe-down and ventilation afterward are recommended. Packaging and job debris are hauled away.

Aftercare

Clean with mild soap and water; avoid chlorides/bleach/acidic cleaners. Inspect periodically and contact us if anything changes.

Warranty & Guarantee (Summary)

• Lifetime Installation Guarantee: If a bar loosens due to our workmanship, we’ll fix it at no charge for as long as you own the home.
• Product Warranty: Covered by the manufacturer’s limited warranty (varies by brand/finish). We’ll help with claims.
• Exclusions: Abuse/overloading, third-party alterations, chemical damage, or misuse void the installation guarantee.

Insurance

We carry general liability insurance; proof available on request.

Legal

• Local compliance: We follow applicable codes when required; permitting/inspections for commercial work are the owner’s responsibility unless our contract states otherwise.
• Limitation of liability: To the maximum extent permitted by law, our total liability is capped at the amount you paid for the installation service; we are not liable for indirect or consequential damages.
• Indemnity: You agree to hold us harmless for claims arising from misuse or third-party alterations, except for our gross negligence or willful misconduct.